FAQS
HOW CAN I RETURN MY ORDER?
We want you to be completely satisfied with your FACTO purchase. In the event that you would like to return your eyewear, contact INFO@FACTOlifestyle.com within ten days of receiving your order to request a return. Frames must be returned unworn, in new condition and in their original packaging, in order to receive a refund. If your return does not meet one of the above criteria, it cannot be accepted and will be sent back to the original shipping address on file.
Note: All returns take 7-10 business days to process once they arrive at FACTO HQ. All refunds are issued to the original form of payment and may take up to 14 business days for your financial institution to process. Free return shipping is not available. Only product purchased on FACTOlifestyle.com will be eligible for return or exchange consideration, based on our policies outlined above. We are happy to answer any questions related to FACTO product, but are unable to process returns, exchanges, store credits or refunds for any products purchased outside of these two channels.
EYEWEAR FIT QUIDE?
CLICK HERE
WARRANTY AGREEMENT
HOW CAN I RETURN FRAMES RECEIVED AS A GIFT?
Please email us at INFO@FACTOlifestyle.com with the purchaser’s full name and the items you’d like to return. Frames that are received as gifts are only eligible for an exchange or store credit.
HOW CAN I EXCHANGE MY ORDER?
In an effort to get you in a pair of FACTOs you love as quickly as possible, we suggest that you return your original purchase for a full refund, within ten days of purchase, and place a new order online instead of proceeding with an exchange. Refunds will be processed within 7-10 business days of receipt of the original, unworn frames in their original packaging (see “How can I return my order” for full return details).
WHAT IS YOUR FACTO 30-DAY WARRANTY?
All FACTO products purchased online, are warrantied for 30-days from the date of purchase against manufacturing defects. If you have an issue with your frames within the first 30-days of purchase, please contact a FACTO representative at INFO@FACTOlifestyle.com with your proof of purchase and a photo of the defect, so that we can get you back in your frames as soon as possible.
FACTO understands that wear and tear happens. To learn more about wear and tear repair costs please shoot us an email at INFO@FACTOlifestyle.com with a photo of your frames and proof of purchase. Please note that we are unable to offer any warranty options on lost frames.
WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?
If your order is placed prior to 11A.M. CST Monday through Friday, it will be shipped the same day. You will receive an e-mail confirmation once your order has shipped. Orders placed after 11A.M. CST on Fridays and throughout the weekend will process on the following Monday. Orders placed on holidays will be processed the following business day.
PLEASE NOTE: Delivery days are business days, and we do not offer Saturday or holiday delivery services. Additionally, for consumer protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
ONCE I HAVE PLACED MY ORDER, CAN I CHANGE MY ADDRESS OR EDIT MY ORDER?
We want to be sure that you receive your FACTO frames as quickly as possible, so there is a limited timeframe during which you can change your address or cancel your order. If you have entered your address incorrectly please reach out to us ASAP at info@FACTOlifestyle.com, so that we can correct your address prior to shipment. Additionally, if you have changed your mind and want to order a different style please reach out to us ASAP at info@FACTOlifestyle.com, so that we can cancel your order. We are unable to edit existing orders, so please re-place your online order for the correct frames.
Please note, tracking information will be provided via email as soon as your item is in transit. In the event an incorrect shipping address is provided, please notify FACTO HQ immediately. A full shipping fee and a $20.00 administration charge will be collected to reroute a package already in transit.
CAN I HAVE MY FRAMES OR LENSES CUSTOMIZED?
Each FACTO frame is thoughtfully designed with some styles handcrafted in special, limited production runs. This means that they are uniquely designed the way you see them and unfortunately cannot be customized individually. We provide wholesale and customization to Brands & Organizations depending on quantity, Contact us for quote info@FACTOlifestyle.com
I LOVE THE OPHTHALMIC FRAMES, BUT I DON'T NEED A PRESCRIPTION. ARE THE STOCK LENSES SAFE TO WEAR?
FACTO ophthalmic frames come with high quality, shatter resistant lenses with an AR (anti-reflective) coating – making them perfect for everyday wear.
I'M NOT SURE WHICH FRAMES WILL COMPLEMENT MY FACE SHAPE. CAN YOU HELP?
Of course, we’d be happy to help! First, take a look at our FIT GUIDE + FACE SHAPE. Still need assistance? You can email a photo of yourself to info@FACTOlifestyle.com along with the following helpful information, and we’ll suggest some styles perfectly suited for you! Let us know if there is anything in particular you are looking for in your eyewear (i.e.: optical vs. sun, shades vs. mirrored) or specific lifestyle information that would be important for us to know such as the intended use of the frames: athletic, outdoor leisure, boating, fashion etc. We understand that ordering sunglasses online can be difficult, and we are here to ensure that the process is as easy and enjoyable as possible for you.
WHAT IF I RECEIVE AN INCORRECT OR DAMAGED ITEM?
We’re sorry about that! If you have received a damaged or incorrect item, please contact info@FACTOlifestyle.com with a photo of the damage or incorrect frame as well as your order number. We will be sure to rectify the situation as soon as possible!
HOW DO I BOOK MY NEXT FLIGHT OR HOTEL STAY?
You may use our website or Mobile app to search for all travel destinations.
HOW DO I BECOME A BRAND AMBASSADOR?
You may apply in our Mobile app. Further details will be disclosed once applied.
HOW DO I SIGN UP TO BECOME A FACTO SERVICE PROVIDER?
You may apply in our Mobile FACTO app.
WHAT IS A FACTO SERVICE?
"FACTO Service" is our newest in-app feature. FACTO service is a is two-sided marketplace, a platform business model that connects drivers, riders and service providers, with an interface that makes it easy for two sides to connect and transact.
FACTO matches service providers with passengers at the most competitive prices who request rides or services through our smartphone app, and passengers or clients pay automatically through the app.
It's time to be your own be your own boss like a pro!.
HOW DO I RECIEVE PAYMENT?
All payments are made through the FACTO app weekly. Stripe or Paypal accounts or your banking info must be submitted to get paid.
You must set up Express FACTO Pay to cash out when you want.
Your pay is based on the time and distance of a ride, 100% of tips are yours to keep :)
DO I NEED A LICENSE TO BE A FACTO SERVICE?
Yes, with no current suspensions.
WHAT DOCUMENTS REQUIRED?
Valid Drivers License & profile photo
18 or older w/ no traffic tickets
21 or older w/ no active suspensions
Vehicle registration
Personal vehicle insurance
Vehicle inspection if state required
Vehicle 7 years or newer
2-4 doors & 2-8 seats, including driver